Our Services

We offer several services to support producer-led recycling programs, including program design and implementation and program operation.

Specifically, our services include:

Board and Corporate Governance

We establish effective and transparent governance, including filing articles of incorporation, setting of by-laws, drafting of roles, responsibilities, mandates, and organizing secretariat services. We also establish policies, compliance reporting, and identify directors able to provide the oversight and skill set necessary to ensure the organization’s success.

Recycling Reverse Supply Chain Operations

Our national supply chain team maintains and manages procurement frameworks including a library of service standards, Statements of Work and Master Service Agreements. We work hand in hand with our service providers by managing claims and payments across a complex supply chain.

Producer Registration and Reporting

We identify, recruit and onboard obligated organizations to producer responsibility organizations. We support new members with onboarding assessment, registration, guidance on reporting, trouble-shooting and report review and verification. This work is underpinned by rules, policies and agreements that provide clarity and a common framework for how all organizations will participate.

Financial and Audit Services

We provide financial and audit services using a system that is responsive to the needs of producers and service providers in multiple programs. This includes producer invoicing and accounts receivable, service provider claims verification and accounts payable, financial reporting, audit management and access to producer responsibility organization start-up funding.

Costing, Fee Setting, Regulatory Reporting and Analytics

We have developed a library of fee setting models adaptable to different programs and designed to meet the local regulatory performance requirements. We track and analyze performance standards to prepare informative and comprehensive annual reports that meet reporting needs.

Information Technology and Systems Management

Our systems capabilities are fully scalable and able to provide support in both English and French significantly reducing producer responsibility organizations’ set-up costs. We leverage a shared service environment across multiple programs for efficiencies.

Communications and Stakeholder Relations

We provide communications, government relations, media relations, stakeholder management and marketing communications services. We develop and maintain program brands, prepare annual reports do producer outreach and events, and conduct resident promotion and education campaigns through many different channels from community events, partnerships, and advertising to websites and social media campaigns.

Project Management Our services are coordinated through a dedicated Project Management Office, responsible for program implementation and annual business cycle activities. They also identify and implement system upgrades and enhancements that respond to evolving demands of the producer responsibility organizations.

 

We currently provide services to a number of stewardship programs.